Privacy Policy for Health Ease
In Health Ease, customer’s privacy is highly regarded and everyone of us in the company feels obliged to protect customer’s personal information. Below is an outline of the privacy of your information when in interaction with our services, products or at our website.
Information We Collect
When you engage with Health Ease, whether through our home nursing services, medical products, or online platforms, we may collect personal information such as:
- Your name, address and phone number.
- Mores patients are randomly asked about their medical history, preference in care and particular needs that may relate to health.
- Personal information that relate to payment of an amount for the purchase of a product or the booking of a service.
- Any remarks or questions that you submit with us.
The information is collected to deliver appropriate care, meet the medical product delivery requirements, and guarantee service excellence.
How We Use Your Information
We use your information to:
- Offer custom home care nursing services as well as community based visits and healthcare check-ups and treatments.
- Get medical products delivered to your doorstep.
- Make improvements to our catalogue based on the feedback that you provide regarding your preferences.
- Contact you with details of appointments, product releases, and promotions.
We shall not use your information for any purposes other than providing our services and enhancing your experience with Health Ease.
Data Protection and Security
It is important for Health Ease to maintain the confidentiality of your data because your data has a high risk of being misused or breached. This will consist of data encryption as well as payment gateways and minimum control access for employees.
Sharing of Information
That’s why we do not share your personal information with third parties with the purpose of marketing. But we do share only the necessary information, for example, with doctors or order delivery services, to meet your service and product’s needs.
Your Privacy Choices
You also have the Free-For-All: You may request to view, modify, or delete your personal information that we have on file. Please do not hesitate to contact us directly in case of any privacy related matters or privacy-related request.
Policy Updates
Health Ease may update this Privacy Policy from time to time to reflect changes in services or legal requirements. Any updates will be communicated through our website or directly to you.
Your trust is essential to us. At Health Ease, our focus remains on providing quality care and convenient solutions while respecting your privacy every step of the way.
Terms and Conditions for Health Ease
Welcome to Health Ease. All services provided and products sold by us under the above-named company are subject to the following terms and conditions. Kindly go through these terms as they define the use of this app to both the company and the users.
Scope of Services and Products
Health Ease offer home nursing services, Medical products and other health care services solutions. Our services include but are not limited to:
- Private care by competent persons at home
- Surgery follow up, care of the elderly, newborn and mother, diabetes, and physiotherapy
- Blood tests, x-ray, ECG, an ultrasound, internal medical devices, and even home dialysis.
- In medical products starting from disposable items to high end technology based medical equipment.
All services and products are made for availability and for the user needs at that particular period of time.
Service Availability
Our home healthcare options are tailored to service you right in the comfort of your own home. However, the availability of services may vary and it depends on the geographical area, the services available with the company and the special exigencies of the customer. We reserve the right to decline requests that are inaccessible to us due to operational constraints.
Medical Advice Disclaimer
To give actual health care services, the healthcare professionals given by Health Ease offer services, specialized through experience and by the details given by the customer. Nevertheless, the customer bears the consequences of any outcomes due to the provision of partial or incorrect information to Health Ease.
Product Usage and Responsibility
And all the health products that Health Ease includes are for the intended use only. Customers need to stall adhere to the directions given with such products and also seek advice from a doctor in case of difficulty. Health Ease does not take responsibility for misuse, improper installation, or any other unintended negative outcome of the products we offer.
Payment and Pricing
Payment for services and products offered has to be in cash on delivery, or as otherwise arranged. Regarding the prices it is stated that the prices can be changed without notice. All terms & conditions are expressed and are subject to change from time to time as per Health Ease and are associated with refunds and cancellation of any orders placed on the website.
Refunds and Returns
For services: Refunds will not be issued once a service has been provided. In the event of a service dispute, Health Ease will make reasonable efforts to resolve the matter amicably.
For products: Returns or exchanges are permitted only for defective or damaged items and must be initiated within 7 days of purchase. All returned items must be in their original packaging and unused condition.
Privacy and Confidentiality
Health Ease is committed to safeguarding your personal information. We will not share your medical or personal data with third parties without your consent unless required by law.
Limitation of Liability
- Health Ease is not responsible for:
- Delays or interruptions in service due to factors beyond our control
- Injuries, damages, or losses arising from the use of our products or services
- Failure to achieve desired health outcomes
Cancellation Policy
For services: Customers must provide at least 24 hours’ notice for service cancellations. Failure to provide notice may result in a cancellation fee.
For products: Orders can only be canceled before the product has been shipped.
Changes to Terms and Conditions
Health Ease reserves the right to modify these terms and conditions at any time without prior notice. Customers are encouraged to review these terms periodically for updates.
Governing Law
These terms and conditions are governed by the laws of the jurisdiction in which Health Ease operates. Any disputes will be subject to the exclusive jurisdiction of the courts in that region.
By engaging with Health Ease, you acknowledge that you have read, understood, and agreed to these terms and conditions. For questions or concerns, please contact us.
